Article 1: Resolution Mechanism
All complaints from customers will first be addressed through mutual consultation.
If a satisfactory agreement is not reached, either party reserves the right to file a complaint with a competent government authority.
In the event of any issue arising due to the negligence of Hotelcaliforniahanoi.com, we will immediately take the necessary measures to protect your interests to the fullest extent possible.
Article 2: Method of Submitting Complaints
Customers can submit complaints to Hotelcaliforniahanoi.com via the following methods:
- Method 1: Call our hotline
- Japanese support: 0903404720
- Vietnamese support: 0869363033
- Method 2: Send an email to the following email address.
- Method 3: Visit the business office location listed below in person.
- Room 405, V-Tower, 649 Kim Ma Street, Giang Vo Ward, Hanoi, Vietnam
Article 3: Implementation Procedures
Step 1: Submission of Complaint
If a customer encounters issues regarding the service or feels that their rights are not adequately protected, they should submit a complaint to Hotelcaliforniahanoi.com in accordance with the methods described above.
Step 2: Receipt and Investigation of Complaints
Hotelcaliforniahanoi.com receives complaints from customers and proceeds to verify the details and investigate the facts.
Step 3: Response to the Customer
Hotelcaliforniahanoi.com will notify the customer of the outcome of the complaint handling process within three business days of the completion of the investigation and processing.
Hotelcaliforniahanoi.com is committed to conducting prompt and appropriate investigations and resolutions to protect our customers’ rights and interests.
However, for matters that fall beyond our authority or capabilities, we will advise customers to pursue the necessary procedures with the relevant government agencies.