Hotel California Hanoi (hereinafter referred to as “the Hotel”) appropriately manages and protects customers’ personal information in accordance with Vietnam’s Personal Data Protection Law (PDPL).
1. Personal Information Collected and Purposes of Use
（1）Website contact form
- Information collected: Name, email address, message content
- Purpose of use: Responding to inquiries and analysis for service improvement.
（2）Reservation site
- Information Collected: Name, gender, phone number, email address, and requests.
- Purpose of use: Management of accommodation reservations, verification of stay authorization, payment processing, and provision of services.
2. Use of Cookies
Our hotel’s website and reservation site use cookies to enhance convenience and analyze site traffic. While cookies do not collect personally identifiable information, you can choose to reject them through your browser settings.
3. Provision of Personal Information to Third Parties
We will not provide personal information to third parties, except in the following cases:
- If the customer has given their explicit consent
- When required by laws and regulations
- In the event of a legitimate request from a government agency
4. Principle of Obtaining Consent
Under the PDPL, explicit consent tailored to specific purposes is required for the collection and use of personal data. Blanket consent or consent inferred from silence is invalid. Obtained consent will be retained in the form of electronic records or written documentation.
5.Cross-border transfer (use of cloud services, etc.)
When storing reservation information or customer data in cloud services (e.g., AWS, Google Cloud), the submission of an impact assessment report to the Ministry of Public Security and the provision of periodic reports are mandatory under the PDPL.
6. Storage and Management of Personal Information
We will implement appropriate technical and organizational security control measures to prevent data leaks, tampering, unauthorized access, and the like.
7. Deletion, Correction, and Disclosure of Personal Information
You have the right to request the disclosure, correction, or deletion of your personal information held by the hotel. Please contact the office listed below if you wish to make such a request.
Hotel California Hanoi Personal Information Protection Contact Office
Email address: hotelcalifornia01102025@gmail.com