{"id":2756,"date":"2025-11-25T06:22:00","date_gmt":"2025-11-25T06:22:00","guid":{"rendered":"https:\/\/hotelcaliforniahanoi.com\/?page_id=2756"},"modified":"2025-11-25T06:23:25","modified_gmt":"2025-11-25T06:23:25","slug":"complaint-handling-procedure","status":"publish","type":"page","link":"https:\/\/hotelcaliforniahanoi.com\/vi\/complaint-handling-procedure\/","title":{"rendered":"Quy tr\u00ecnh ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i"},"content":{"rendered":"<h5 class=\"wp-block-heading\">\u0110i\u1ec1u 1: C\u01a1 ch\u1ebf gi\u1ea3i quy\u1ebft<\/h5>\n\n\n\n<p>M\u1ecdi khi\u1ebfu n\u1ea1i t\u1eeb ph\u00eda Kh\u00e1ch h\u00e0ng \u0111\u1ec1u \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft tr\u00ean c\u01a1 s\u1edf th\u01b0\u01a1ng l\u01b0\u1ee3ng.<br>Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn nh\u01b0 mong mu\u1ed1n, m\u1ed9t trong hai b\u00ean c\u00f3 quy\u1ec1n \u0111\u01b0a v\u1ee5 vi\u1ec7c ra C\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft.<\/p>\n\n\n\n<p>Trong tr\u01b0\u1eddng h\u1ee3p x\u1ea3y ra s\u1ef1 c\u1ed1 do l\u1ed7i c\u1ee7a Hotelcaliforniahanoi.com, ch\u00fang t\u00f4i s\u1ebd ngay l\u1eadp t\u1ee9c \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i cho kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\">\u0110i\u1ec1u 2: Ph\u01b0\u01a1ng th\u1ee9c g\u1eedi khi\u1ebfu n\u1ea1i<\/h5>\n\n\n\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi khi\u1ebfu n\u1ea1i \u0111\u1ec3 y\u00eau c\u1ea7u Hotelcaliforniahanoi.com gi\u1ea3i quy\u1ebft b\u1eb1ng c\u00e1ch th\u1ee9c sau:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>C\u00e1ch 1:<\/strong> G\u1ecdi \u0111i\u1ec7n tho\u1ea1i t\u1edbi hotline c\u1ee7a ch\u00fang t\u00f4i:<br>Ng\u01b0\u1eddi Nh\u1eadt:<strong>0903404720<\/strong><br>Ng\u01b0\u1eddi Vi\u1ec7t:<strong>0869363033<\/strong><\/li>\n\n\n\n<li><strong>C\u00e1ch 2:<\/strong> G\u1eedi email t\u1edbi \u0111\u1ecba ch\u1ec9:<br>\u3000<strong><a>hotelcalifornia01102025@gmail.com<\/a><\/strong><\/li>\n\n\n\n<li><strong>C\u00e1ch 3:<\/strong> Tr\u1ef1c ti\u1ebfp t\u1edbi \u0111\u1ecba ch\u1ec9 V\u0103n ph\u00f2ng giao d\u1ecbch sau \u0111\u00e2y:<br>\u3000<strong>Ph\u00f2ng 405, T\u00f2a nh\u00e0 V-Tower, S\u1ed1 649 Kim M\u00e3, Ph\u01b0\u1eddng Gi\u1ea3ng V\u00f5, Th\u00e0nh ph\u1ed1 H\u00e0 N\u1ed9i, Vi\u1ec7t Nam<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\">\u0110i\u1ec1u 3: Tr\u00ecnh t\u1ef1 th\u1ef1c hi\u1ec7n<\/h5>\n\n\n\n<p><strong>B\u01b0\u1edbc 1: G\u1eedi khi\u1ebfu n\u1ea1i<\/strong><br>Kh\u00e1ch h\u00e0ng g\u1eedi khi\u1ebfu n\u1ea1i v\u1ec1 d\u1ecbch v\u1ee5 ho\u1eb7c quy\u1ec1n l\u1ee3i ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o \u0111\u1ea7y \u0111\u1ee7 t\u1edbi Hotelcaliforniahanoi.com qua c\u00e1c c\u00e1ch th\u1ee9c \u0111\u00e3 quy \u0111\u1ecbnh \u1edf tr\u00ean.<\/p>\n\n\n\n<p><strong>B\u01b0\u1edbc 2: Ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i<\/strong><br>Hotelcaliforniahanoi.com s\u1ebd ti\u1ebfp nh\u1eadn c\u00e1c khi\u1ebfu n\u1ea1i c\u1ee7a Kh\u00e1ch h\u00e0ng v\u00e0 ti\u1ebfn h\u00e0nh x\u00e1c minh th\u00f4ng tin.<\/p>\n\n\n\n<p class=\"translation-block\"><strong>B\u01b0\u1edbc 3: Ph\u1ea3n h\u1ed3i t\u1edbi kh\u00e1ch h\u00e0ng<\/strong>\n<br>\nHotelcaliforniahanoi.com s\u1ebd ph\u1ea3n h\u1ed3i k\u1ebft qu\u1ea3 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i t\u1edbi kh\u00e1ch h\u00e0ng trong th\u1eddi h\u1ea1n 03 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb ng\u00e0y vi\u1ec7c x\u00e1c minh, x\u1eed l\u00fd th\u00f4ng tin \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh.<\/p>\n\n\n\n<p>Hotelcaliforniahanoi.com s\u1ebd c\u1ed1 g\u1eafng x\u00e1c minh th\u00f4ng tin v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, k\u1ecbp th\u1eddi \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i cho Kh\u00e1ch h\u00e0ng.<br>Tr\u01b0\u1eddng h\u1ee3p n\u1eb1m ngo\u00e0i kh\u1ea3 n\u0103ng v\u00e0 th\u1ea9m quy\u1ec1n c\u1ee7a Hotelcaliforniahanoi.com th\u00ec ch\u00fang t\u00f4i s\u1ebd y\u00eau c\u1ea7u Kh\u00e1ch h\u00e0ng \u0111\u01b0a v\u1ee5 vi\u1ec7c n\u00e0y ra c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n gi\u1ea3i quy\u1ebft theo ph\u00e1p lu\u1eadt.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u7b2c1\u6761\uff1a\u89e3\u6c7a\u30e1\u30ab\u30cb\u30ba\u30e0 \u304a\u5ba2\u69d8\u304b\u3089\u306e\u3059\u3079\u3066\u306e\u82e6\u60c5\u306f\u3001\u307e\u305a\u53cc\u65b9\u306e\u5354\u8b70\u306b\u57fa\u3065\u304d\u89e3\u6c7a\u3092\u56f3\u308a\u307e\u3059\u3002\u671f\u5f85\u3069\u304a\u308a\u306e\u5408\u610f\u306b\u81f3 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"narrow-width-container","site-content-style":"unboxed","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2756","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/hotelcaliforniahanoi.com\/vi\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"\u7b2c1\u6761\uff1a\u89e3\u6c7a\u30e1\u30ab\u30cb\u30ba\u30e0 \u304a\u5ba2\u69d8\u304b\u3089\u306e\u3059\u3079\u3066\u306e\u82e6\u60c5\u306f\u3001\u307e\u305a\u53cc\u65b9\u306e\u5354\u8b70\u306b\u57fa\u3065\u304d\u89e3\u6c7a\u3092\u56f3\u308a\u307e\u3059\u3002\u671f\u5f85\u3069\u304a\u308a\u306e\u5408\u610f\u306b\u81f3&hellip;","_links":{"self":[{"href":"https:\/\/hotelcaliforniahanoi.com\/vi\/wp-json\/wp\/v2\/pages\/2756","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotelcaliforniahanoi.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotelcaliforniahanoi.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotelcaliforniahanoi.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotelcaliforniahanoi.com\/vi\/wp-json\/wp\/v2\/comments?post=2756"}],"version-history":[{"count":3,"href":"https:\/\/hotelcaliforniahanoi.com\/vi\/wp-json\/wp\/v2\/pages\/2756\/revisions"}],"predecessor-version":[{"id":2759,"href":"https:\/\/hotelcaliforniahanoi.com\/vi\/wp-json\/wp\/v2\/pages\/2756\/revisions\/2759"}],"wp:attachment":[{"href":"https:\/\/hotelcaliforniahanoi.com\/vi\/wp-json\/wp\/v2\/media?parent=2756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}