{"id":2641,"date":"2025-10-23T09:09:33","date_gmt":"2025-10-23T09:09:33","guid":{"rendered":"https:\/\/hotelcaliforniahanoi.com\/?page_id=2641"},"modified":"2025-10-23T09:24:35","modified_gmt":"2025-10-23T09:24:35","slug":"policy","status":"publish","type":"page","link":"https:\/\/hotelcaliforniahanoi.com\/en\/policy\/","title":{"rendered":"Privacy Policy\u00a0"},"content":{"rendered":"<div class=\"wp-block-uagb-advanced-heading uagb-block-ec33e390\"><p class=\"uagb-heading-text\">Hotel California Hanoi (\"the Hotel\") is committed to protecting the personal data of its guests and website users in accordance with Vietnam's Personal Data Protection Law (PDPL).\u00a0<\/p><\/div>\n\n\n\n<p><br><strong>1. Personal Data Collected and Purpose of Use<\/strong>\u00a0<\/p>\n\n\n\n<p><strong>(1) Website Contact Form<\/strong>\u00a0<\/p>\n\n\n\n<ul style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\" class=\"wp-block-list\">\n<li>Data Collected: Name, Email Address, Message Content\u00a0<\/li>\n\n\n\n<li>Purpose: Responding to inquiries, improving services\u00a0<\/li>\n<\/ul>\n\n\n\n<p><br><strong>(2) Reservation Site<\/strong>\u00a0<\/p>\n\n\n\n<ul style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\" class=\"wp-block-list\">\n<li>Data Collected: Name, Gender, Phone Number, Email Address, Special Requests.\u00a0<\/li>\n\n\n\n<li>Purpose: Managing reservations, verifying stay permissions, processing payments, providing services\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block\"><strong>2. Use of Cookies<\/strong><\/p>\n\n\n\n<p>Our website and reservation system use cookies to enhance user experience and analyze traffic. Cookies do not collect personally identifiable information. Users may disable cookies via browser settings.<\/p>\n\n\n\n<p><strong>3. Third-Party Disclosure<\/strong>\u00a0<\/p>\n\n\n\n<p>Personal data will not be disclosed to third parties except in the following cases:&nbsp;<\/p>\n\n\n\n<ul style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\" class=\"wp-block-list\">\n<li>With explicit consent from the user\u00a0<\/li>\n\n\n\n<li>As required by law\u00a0<\/li>\n\n\n\n<li>Upon legitimate request from government authorities\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Consent Principle<\/strong>\u00a0<\/p>\n\n\n\n<p>Under PDPL, data collection and use require explicit, purpose-specific consent. Blanket or silent consent is invalid. All consents are recorded electronically or in writing.<\/p>\n\n\n\n<p><strong>5. Cross-Border Data Transfers<\/strong><\/p>\n\n\n\n<p>If data is stored using cloud services (e.g., AWS, Google Cloud), the Hotel complies with PDPL requirements including impact assessments and reporting to the Ministry of Public Security.\u00a0<\/p>\n\n\n\n<p><strong>6. Data Security Measures<\/strong>\u00a0<\/p>\n\n\n\n<p>Appropriate technical and organizational measures are implemented to prevent data leakage, alteration, or unauthorized access.&nbsp;<\/p>\n\n\n\n<p><strong>7.&nbsp;<\/strong><strong>Data Subject Rights<\/strong>&nbsp;<\/p>\n\n\n\n<p>Users have the right to request access, correction, or deletion of their personal data. Please contact:&nbsp;<\/p>\n\n\n\n<p><strong>Hotel California Hanoi Privacy Office<\/strong>&nbsp;<\/p>\n\n\n\n<p>Email: hotelcalifornia01102025@gmail.com&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>\u30db\u30c6\u30eb\u30ab\u30ea\u30d5\u30a9\u30eb\u30cb\u30a2\u30cf\u30ce\u30a4\uff08\u4ee5\u4e0b\u300c\u5f53\u30db\u30c6\u30eb\u300d\uff09\u306f\u3001\u30d9\u30c8\u30ca\u30e0\u500b\u4eba\u30c7\u30fc\u30bf\u4fdd\u8b77\u6cd5\uff08PDPL\uff09\u306b\u57fa\u3065\u304d\u3001\u304a\u5ba2\u69d8\u306e\u500b\u4eba\u60c5 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"narrow-width-container","site-content-style":"unboxed","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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