Hotel California Hanoi ("the Hotel") is committed to protecting the personal data of its guests and website users in accordance with Vietnam's Personal Data Protection Law (PDPL).
1. Personal Data Collected and Purpose of Use
(1) Website Contact Form
- Data Collected: Name, Email Address, Message Content
- Purpose: Responding to inquiries, improving services
(2) Reservation Site
- Data Collected: Name, Gender, Phone Number, Email Address, Special Requests.
- Purpose: Managing reservations, verifying stay permissions, processing payments, providing services
2. Use of Cookies
Our website and reservation system use cookies to enhance user experience and analyze traffic. Cookies do not collect personally identifiable information. Users may disable cookies via browser settings.
3. Third-Party Disclosure
Personal data will not be disclosed to third parties except in the following cases:
- With explicit consent from the user
- As required by law
- Upon legitimate request from government authorities
4. Consent Principle
Under PDPL, data collection and use require explicit, purpose-specific consent. Blanket or silent consent is invalid. All consents are recorded electronically or in writing.
5. Cross-Border Data Transfers
If data is stored using cloud services (e.g., AWS, Google Cloud), the Hotel complies with PDPL requirements including impact assessments and reporting to the Ministry of Public Security.
6. Data Security Measures
Appropriate technical and organizational measures are implemented to prevent data leakage, alteration, or unauthorized access.
7. Data Subject Rights
Users have the right to request access, correction, or deletion of their personal data. Please contact:
Hotel California Hanoi Privacy Office
Email: hotelcalifornia01102025@gmail.com
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